Privacy Policy

Vale’s Rambo Adventures (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, contact us, or book one of our tours or services.

1. Who We Are

Vale’s Rambo Adventures is an Aruba-based tour operator offering guided kayak, snorkeling, and nature-based experiences.

Contact details
Vale’s Rambo Adventures
Aruba
Email: info@valesramboadventures.com
Phone: +297 747 3738 / +1 (786) 971-2221

2. What Information We Collect

We may collect the following types of personal information:

  • your name

  • email address

  • phone number

  • booking details

  • travel date and participant information

  • payment-related information

  • messages or enquiries you send to us

  • technical information such as IP address, browser type, device information, and website usage data

We only collect information that is relevant to operating our website, responding to enquiries, processing bookings, providing services, and improving our business.

3. How We Collect Your Information

We may collect personal information when you:

  • fill in a contact form

  • contact us by email, phone, or WhatsApp

  • make a booking or request information

  • interact with our website

  • communicate with us through partners or booking platforms

4. How We Use Your Information

We may use your personal information to:

  • respond to your enquiries

  • process and manage bookings

  • provide customer support

  • send booking confirmations and service updates

  • process payments

  • improve our website and services

  • maintain business records

  • comply with legal, tax, accounting, or regulatory obligations

  • protect our business against fraud, misuse, chargebacks, or other risks

5. Legal Basis for Processing

Where applicable, we process personal data because:

  • it is necessary to take steps at your request or to perform a contract with you

  • it is necessary for our legitimate business interests, such as operating and improving our services

  • it is necessary for compliance with legal obligations

  • you have given consent, where consent is required

6. Sharing of Personal Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • website and hosting providers

  • booking or reservation system providers

  • payment service providers

  • accountants, legal advisers, or professional service providers

  • government, regulatory, or law-enforcement authorities where required by law

  • selected distribution or booking partners where relevant to your booking

We do not sell your personal information.

7. Payment Information

Payments may be processed by third-party payment providers. We do not store full card details on our own systems unless expressly stated otherwise. Payment providers may process your information in accordance with their own privacy policies and security procedures.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • manage bookings and customer service

  • maintain financial and accounting records

  • comply with legal, tax, regulatory, and dispute-resolution requirements

  • resolve complaints, refunds, or chargebacks

Where no specific retention period applies, we retain the data only for as long as needed for the purpose for which it was collected.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to ensure the website functions properly, understand website traffic, improve user experience, and support security and performance.

Some cookies may be strictly necessary for the website to operate. Other cookies, such as analytics or marketing cookies, may only be used where permitted and, where required, with your consent.

You can control cookies through your browser settings and, where applicable, through cookie preferences on our website.

10. International Transfers

Because we may use third-party service providers, your personal information may be processed or stored outside Aruba. Where this happens, we take reasonable steps to ensure that your information is handled with appropriate safeguards.

11. Your Rights

Depending on the laws that apply to you, you may have rights to:

  • request access to your personal data

  • request correction of inaccurate information

  • request deletion of your personal data

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • request a copy of certain personal data you provided to us

To exercise any of these rights, please contact us using the contact details above.

12. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure.

13. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, booking platforms, or social media services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

14. Children’s Privacy

Our services are generally booked by adults. We do not knowingly collect personal information from children except where it is provided by a parent, guardian, or responsible adult in connection with a booking.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Vale’s Rambo Adventures
Email: info@valesramboadventures.com
Phone: +297 747 3738 / +1 (786) 971-2221